Technical Jobs Kenya
Support Technician
Who we are:
M-KOPA LLC is a mobile-based technology company established in 2011 after successful trials of innovative, embedded mobile services. M-KOPA uses mobile payments to offer consumer financing for energy products and services, targeted at off-grid users.
Our first product; a mobile enabled solar home lighting system is available in Kenya where it provides clean, affordable energy to consumers, made accessible through machine-to-machine technology and mobile payments.
What we do:
Through M-KOPA, customers use mobile payments such as M-PESA to pay for a home solar lighting system on a “pay-per-use” basis, making the transition to cleaner energy much more affordable especially to low-income users
The partners and management team of M-KOPA includes several former telecoms executives who were responsible for the initiation and scaling of MPESA, the award-winning mobile financial service platform in Kenya. M-KOPA has the investors, funding and ambition to expand its product line and extend its reach to new markets.
Title: Support Technician
Location: Nairobi, Kenya
Start Date: ASAP
Reporting to: Technical Operations Manager
Responsibilities Include:
- Monitoring and Managing M-KOPA’s local network
- Providing first level support to network users on such issues as internet connectivity, printing and other basic computer issues
- Providing first level support for our applications to in-house users
- Tracking and updating user tickets and ensuring they are handled in a timely manner
- Escalating technical issues as need arises and following up to ensure timely resolution © M-KOPA LLC, all rights reserved
- Willingness to work night shifts that may also cover weekends and holidays
Skills & Experience
- Solid understanding of networking, both on the software and hardware end
- Ability to fix basic issues on computer hardware
- Solid Operating System troubleshooting skills (both Linux and Windows)
- Basic knowledge of MS SQL/ MySQL and SQL query languages a plus
- 1 – 2 years’ experience providing user support
- Strong analytical and problem solving skills with an attention to detail
- Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities
- A results oriented individual who thrives working in a fast paced environment
- Excellent interpersonal skills with a willingness to go the extra mile to assist other team members
- Strong verbal and written communication skills
- CCNA certification will be considered a plus
- MCSE certification will be considered a plus
A generous and competitive remuneration package will be offered to the successful candidate/s.
To apply, send an updated detailed copy of your cv and a cover letter expressing why you feel you would be an excellent candidate for the role to applications@m-kopa.com with the subject “Support Technician”
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