Our Client is an IT company currently recruiting a Service Centre Engineer.
Duties and Responsibilities.
Duties and Responsibilities.
- Installation and configuration of computer hardware operating systems and applications
- Ability to take staff and/or clients through a series of preventive actions, either face to face or over the telephone to help set up systems or resolve issues
- Provide support, including procedural documentation and relevant reports to the Clients
- Work continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritize and manage many open cases at one time and keeping them up to date
- Low and high end level pc, laptop and printer installation, hardware & software troubleshooting and repairs.
- Analyze and diagnose and resolve problems in real time.
- Courtesy calling existing customers to ensure business stability and Assisting with enquiries and issues affecting their operations.
- Provide real time resolution to escalated customer support inquiries;
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