Customer Service Kenyan Jobs
Customer Service Manager- Logistics
Industry: Transport & Logistics
Location: Nairobi
Salary: Ksh 70,000- 100,000 gross
Our client is a comprehensive logistics and transportation solutions provider. They seek to hire a Customer Service Manager who can take charge of the customer service department.
Duties & Responsibilities
- Managing the customer service department and supervising staff
- Handle port, customs and shipping/ air freight requirements for clients
- Handle requests for quotations, proposals and bid documents ensuring accuracy and strict timelines
- Liaise with the network/ shipping lines to obtain timely rates and documentation pertaining to the shipment etc
- Proper filing of quotes, communications in appropriate files, timely entry in our internal systems
- Keeping up the deadlines and most importantly ensure seamless communication
- Tracking of shipments/documentation and update the client regularly in case of delays.
- Weekly reports to the management
- Maintenance of good relationship with customers and colleagues
- Strict adherence to regulatory procedures
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer enquiries and resolve customer complaints
Qualifications & Skills
- Diploma/ Degree in Logistics/ Supply/ Freight/ Business
- 3 years experience in the logistics/ freight/ supply industry in similar capacity
- Extensive knowledge in transport, logistics, freight and supply chain
- Ability to work under pressure
- Ability to meet deadlines
- Excellent attention to detail, accuracy and proper documentation
- Good presentation skills
- Confidentiality and high integrity
- Ability to work with minimum Supervision
- Excellent communication skills at all levels, both internally and externally
- Good business acumen& Time management to meet deadlines
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service Manager- Logistics Ksh 70-100K gross) to vacancies@corporatestaffing.co.ke before 15th August, 2014
Kindly indicate your current/ last salary on your CV
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing
only candidates short-listed for interview will be contacted.
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands. (Next to Unga House)
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