Hotel Kenyan Jobs
Vacancy: Lodge Manager
A Lodge in Maasai Mara needs a Lodge Manager.
Job Purpose: To oversee all aspects of Lodge Management including maximization of financial performance, guest satisfaction, and staff development within established quality standards.
Duties:
- Attend to all the needs of international travelers, hosting them at meal times and maintaining standards of the food and beverage offering from variety, ordering, costing, storage, preparation and presentation.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Provide feedback, direction and training to the camp kitchen/dining staff on how to consistently meet the company expectations with regard to food and beverage and guest satisfaction.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
- Provide direction and feedback to purchasing on quality, costs and delivery of all foodstuffs to camps.
- Provide monthly castings and achievements on the food and beverage offer to guests.
- Continually assess the standard and opportunities to improve the aesthetic appeal of all the guest amenities; thereafter to provide feedback and recommendation as to how these can be improved.
- Ensure sufficient resources are in place to improve said amenities and follow up on quality of work done.
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
- Execute marketing, sales, and operational activities, producing results that meet or exceed the projections.
- Source for the camps ‘special’ items that are needed in terms of maintaining guest amenities.
- Provide and monitor guest feedback; suggest improvement and additions to overall guest experience.
- Collect the necessary data for the monthly reporting schedules.
- Provide feedback and analysis on all stock inventories and consumption.
- Ensure that there is a consistent standard for all Front of House presentation.
- Strong ability for cost controls.
Skills and Qualifications
- 10 years’ Experience in the hospitality industry
- Minimum 3 years in Camp/Lodge Management.
- Exposure to Purchasing, Stores and Logistics systems.
- Good computer skills with particular focus on Microsoft Excel.
- Proven attention to detail and ability to complete projects to a high standard.
- Proven administration skills, preferably with basic bookkeeping experience.
- Proven experience in the executing of environmental policies.
- Good organizational skills and an orderly approach to administration matters.
Qualified candidates should sent their application and CV only to hrd@aalodges.com cc. to aatalent254@gmail.com so as to reach us by close of Business, Friday August 20, 2014.
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