The post Segera Tourism Administrator Jobs Kenya appeared first on Career Point Kenya.
Tour & Travel Jobs in Kenya 2013.
Segera limited is highly seeking to recruit a Tourism Administrator / Reservationist
Goals and objectives of the position
The role of the tourism administrator / reservationist is very important to Segera as a retreat as it brings together several functions under the same position.
Reporting to the tourism manager, the bearer of this office is expected to ensure high standards of service delivery within the retreat while still remaining a team player
Duties and Responsibilities:
Administration
Preparation for morning meeting in-house guest list and schedule
Printing of in-house guest list every morning to be ready for the morning meeting
Anything related to reservations, transfers, luggage, etc.
Ensure daily capture of generated revenue (bar, wellness centre, purchases from the Retreat Shop, excursions where necessary)
Upkeep of guest history documentation and administration thereof
Relief and assist Experience Hosts when required
Update the Guest History Database by processing the guest report from the Experience Hosts
Prepare the Revenue report on a daily basis accurately and timeously
Audit for Wellness Centre, FB Bar revenue, Retreat Shop, transfers, and others regularly
Assist with the operation of the telephone
Prepare Guest invoices timeously (to be checked by Tourism Manager)
Ensure guests are billed for all extras and payment confirmed prior departure
Process all guest payments within the retreat procedures and hand over to accounts department
Collect and ensure prompt deliveries of all guests’ faxes and e-mails
File all documents and correspondence such as In-house guest list, GR planners, daily payment control
Ensure correct printing so as to avoid paper and ink waste, and assist with paper re-use
Manage staff off/leave circle transfers in/out retreat in cooperation with Ranch logistics
Reservation
Being the link between Wilderness Safaris Central Reservation and Segera Retreat
Manage all incoming direct bookings including correspondence, management of deposits and relevant local transfer or flight bookings
Manage all shareholder bookings and local transfer or flight bookings required
Check and go through all e-mail updates under the Front Office e-mail profile throughout the day
Go through WISH every day and look for any updates/changes to current and future reservations
Look at any special requests for upcoming guests and arrange accordingly
with the Service Manager and Executive Chef
Update and reconfirm all incoming as well as outgoing flights, and helicopter transfers
Reservations update with any local inbound agents if something needs to be clarified or changed
Continuation of updates of all internal communication documents
Allocate villas by inserting bookings from Wish Report into the Segera room chart
Communicate via e-mails and telephone to Wilderness Safaris and local partners and ensuring that all e-mails and queries are attended to promptly
Skills/ Experience/Personal Attributes:
Good communication skills, oral, verbal and written in English
Analytical
Have good judgment
Integrity
Service orientated
Attention to detail
Good planner with organizational skills
Well presented
Technical and Professional knowledge proficiency
Follow up
Take initiative
Keyboard skills
Adaptability
High work standards and ethics
Confident
A team player
Flexible and solution drive
Responsible
Self-driven
Mature
Humble – not arrogant / over confident
Pride in self and assets
Good memory
Segera is a founder member of the Long Run Destinations.
For more information on the global network of Long Run Destinations and Segera Ltd visit www.thelongrun.com and www.segera.com.
Applications should be submitted via e- mail hrsegera@segera.com to reach us on or before 23rd Oct 2013
The post Segera Tourism Administrator Jobs Kenya appeared first on Career Point Kenya.
0 comments:
Post a Comment