IT Kenyan Jobs
Sheria Sacco is a large sized Sacco in the country with a membership of 9,000 and a country wide network. We wish to recruit an individual for the following position.
Job Title: IT Assistant.
Reports to: IT Manager.
Based In: Head Office
Roles and Responsibilities.
- Ensuring that all computers are updated and scanned for viruses on a regular basis.
- Ensuring that the servers are backed up daily.
- Resolving issues with access to emails, core SACCO system, Mobile banking, etc.
- Resolving logon and active directory issues.
- Providing first line technical support, answering and fixing support queries.
- To maintain a high degree of staff support for all ICT related queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Responding to enquiries from staff and help them resolve any hardware software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment but providing necessary training and advice.
- To allocate more complex calls to the relevant ICT support members.
- Ensure system documentation is maintained and filling is properly managed.
- Provide technical support and assistance to users in using applications; such MS office, adobe, crystal reports, visual basic etc.
- provide technical support and assistance to users related to printing, scanning, backups among others.
- oversee the maintenance of the network infrastructure, liaise with network infrastructure provider to resolve link outages.
- Manage ICT inventory including hardware, software and licenses.
- Oversee the servicing ICT equipment.
- Install line of business software as required.
- Obtain training on new technologies or related to future technical assignments.
- Assume responsibility for emergency recovery/restoration and ensure that all.
- standards for backup processes are maintained for both networked systems and individual personal computers.
- Installation of software, patches, security updates and operating systems.
Qualifications:
- Diploma in IT or related field and 2 years experience in a similar institution.
- Degree in IT or related field and 1 year experience in a similar institution.
For detailed information about the position, please visit our website: www.sheriasaccoop .
To apply please send your application on or before 30th April 2014 to: Email: human.resource@sheriasacco.coop or through post to:
The Human Resources Department
Sheria Sacco Society.
P.O. Box 34390 – 00100
NAIROBI.
Ensure to attach your CV and relevant certificates.
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