Finance Kenyan Jobs
Debt Collection Officer
Job Purpose: To manage a given portfolio of debts to be collected to meet required service level with clients while consistently delivering set performance standards. The job entails proper planning, contacting debtors, negotiating payments, collecting payments and providing timely reports
Duties/Key responsibilities:
- Analyzing and profiling accounts allocated.
- Making sure all debtors are captured into the system without errors
- Planning and executing collections activities to ensure set targets are met
- Following up on all commitments and promises to pay
- Conduct monthly reviews of top balances accounts per division and prepare a credible & comprehensive report for submission to clients.
- Escalation of accounts that do not meet set collection criteria to operations Management for decision making on appropriate treatment.
- Conduct monthly portfolio clean up and make strong closure recommendations for non productive collection accounts and follow procedure when returning files back to client.
- Conduct monthly collector audits (call monitoring) to ensure collections process & strategy is strictly adhered while identifying training gaps.
- Participate in capacity building and development initiatives to ensure productivity improvement and delivery of targets.
- Monthly reconciliations of all clients’ portfolios and provide portfolio progress details.
- Ensure both floor collection & Field collection productivity reports e.g. PTP, daily collection reports & agency score cards, are compiled and submitted to clients within the required deadlines.
- Preparation and circulation of country collection performance reports (client & internal) and circulation to management for decision making.
- Work closely with Finance department to ensure accuracy of monthly collections and efficiency in the invoicing process.
- Scheduling monthly operations meetings and follow up closure of actions reached with all stakeholders within set timelines.
- Providing troubles and problems with the system for solutions and suggesting improvements.
- Maintain regular consistent and professional attendance, punctuality and generally acceptable & professional office etiquette.
- Adhere to procedures relating to the proper use and care of company equipment and documents in your custody and report any incidence of non compliance.
Qualifications/Experience
- Business degree or Professional course
- At least 2 (two) years experience in debt collections
If you meet the minimum requirements and can deliver on the duties and responsibilities then send your application letter and a cv to info@quids.co.ke stating your availability and expected salary and commission. Deadline of application is August 19th 2014. Only shortlisted candidates will be contacted.
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