Junior Community Manager Job Opportunities in Kenya
This role is key to helping build the Sendy brand and delivering outstanding customer support. Sendy thrives on delivering top of the market customer service. We’re a game-changing startup, providing quality, on-demand package deliveries, 24/7 and we’re looking for a community support super star to help with our customer support efforts and local marketing activities.
Community Manager Job Responsibilities
- Customer Support:
- Requires strong interpersonal skills. This person will be responsible for managing all customer concerns and leading our strategy on Customer Experience.
- Manage delivery requests processed over the phone in real-time.
- Tame upset customers and convert them to passionate brand ambassadors.
- Work closely with our Community Manager, Operations and Product Development teams to identify customer demands and pain points.
- Work side-by-side with our Community Manager to ensure all deliveries are handled with excellent customer experience.
- Report weekly to team on delivery metrics, customer demands, and sales trends.
- Be independent on Saturdays holding down the fort.
- Marketing & Social Media: Requires marketing experience, creative thinking, excellent execution skills, and a social personality.
- Assist in developing key brand and event partnerships.
- Work side-by-side with Community and Marketing Manager to storyboard and execute creative marketing campaigns and new user promotions.
- Identify and engage with community and brand advocates.
- Strategize and execute an active and engaging social media plan across multiple platforms: Twitter, Facebook, LinkedIn, etc.
Qualifications for Community Manager Jobs in Kenya
- Degree in Marketing, Public Relations, Economics preferred.
- 2+ years experience in marketing, brand management, public relations, or customer care.
- Active online presence and familiarity with social media channels (Twitter, LinkedIn, Facebook, WordPress, Instagram).
- Customer support background a plus.
- Fluency in English.
- Influencer amongst your friends and community. Ability to get shit done, with quality and speed.
- Expert multi-tasker. Great with long to-do lists full of micro-tasks.
- Flexible working Schedule and ability to hold down the fort on Saturdays
Apply
Please forward your CV and quick summary (one paragraph) on why you’re interested in the position to jobs@sendy.co.ke .
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