The post Customer Service Jobs Kenya. Copia Global appeared first on Career Point Kenya.Click on the TITLE link for the original.
Customer Service Jobs Kenya 2014.
Organization Description: Copia Global (“the Company”) is a for-profit, consumer goods catalog order and delivery service for the peri-urban and rural populations of the developing world.
Just as the Sears catalog revolutionized life in the pioneer days of the United States and Amazon revolutionized life in the internet age, the Company will apply many of the same marketing and distribution concepts to increase access for rural and peri-urban populations.
With $5T of annual income, the peri-urban and rural populations of the developing world represent a huge untapped market opportunity. These populations remain underserved with no affordable access to basic necessities.
Copia Global, using mobile communication technology and the internet, will open up distribution to these hundreds of millions of the world’s population, enhancing their lives while creating a world class operation.
Please see www.copiaglobal.com to learn more.
Customer Service Associate
The position is the first point of contact for all Vendor & Customer feedback and responsible for ensuring that Vendors and Customers are handled in a prompt and effective manner whilst retaining customer confidence and loyalty in our products and services.
Key responsibilities include but are not limited to:
- Providing prompt and professional replies to all customer feedback.
- Building and managing excellent customer relationships.
- Sales activity planning, including reviewing existing customer files to identify sales opportunities.
- Manage customer inquiries, problems, requests and suggestions
- Ensure high levels of customer satisfaction.
- Negotiate customer claims, initiate billing adjustments in coordination with the team leader.
- Grow existing customers base.
- Plan and execute regular maintenance and business development visits to customers.
- Maintain and regularly update customer information.
- Perform periodic market analysis as directed.
KPIs
- Revenue growth for assigned accounts
- Customer acquisition
- Customer satisfaction
- Customer migration to supply chain/delivery solutions
- Product Mix
- Customer inquiries resolved on time
- Escalations resolved on time
- Data quality
Person Specification
- A conceptual thinker and innovative individual
- A motivated and goal oriented individual
- Flexible to understanding people’s point of view as well as demonstrate willingness to change ideas or perceptions
- Must be proactive and a team player
- Must hold high level of Integrity and commitment to the company
- Confident and diplomatic communicator, with a positive, customer-oriented mind set
- Should possess good leadership and time management skills
- Should possess good problem solving and reasoning skills
Qualifications/Skills
- Bachelor Degree in a related field
- Proficiency in English
- Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
- Previous experience in customer management
- Must have a minimum of 2 years experience within the industry
How to Apply
Interested applicants with matching qualifications & experience are invited to submit their applications to Yvonne@copiakenya.com , stating their current plus expected salary.
The position applied for should be the email subject.
Deadline for all applications is 20th February 2014.Due to the volume of applications, please note that only shortlisted candidates shall be contacted.
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The post Customer Service Jobs Kenya. Copia Global appeared first on Career Point Kenya.Click on the TITLE link for the original.
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