Administration Jobs Kenya in 2014
Our client is a 5 Star Hotel within the East African region currently looking for a Front Office Manager
The main responsibilities of the selected candidate will be to :
- Manage day-to-day operations of the front office department which include, front desk, concierge, guest relations, executive club and PABX.
- Ensure all staff are properly trained on all systems, standards and procedures to effectively carry out their job functions
- Ensure guests receive prompt, professional attention and personal recognition
- Ensure total guest satisfaction in accordance with Brand Standards
- Regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand and Company
- Analyse guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc
- Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of the front office
- Establish, implement, and maintain training and procedures for PABX to serve as a central communications point during emergency/crisis situations
- Promote teamwork and quality service through daily communication and coordination with other departments
- Serve as “manager on duty” as required including weekends, nights and public holiday
Desired Skills and Experience
The ideal candidate will :
- Hold a Bachelor’s degree in Hotel Management/Business Administration
- Have a minimum of 3 years experience in Front Office/Guest Service management experience or an equivalent combination of education and experience
- Must speak fluent English. Other languages will be considered an asset
- Possess excellent communication skills both verbal and written
- Have a proven track record in managing, leading and developing a team
- Demonstrate ability to interact with guests, employees and third parties
- Possess excellent problem solving, reasoning, motivating, organisational and training skills
- Be discrete and confidential
- Be able to work in a dynamic environment
- Be self-motivated, able to work under pressure and adhere to deadlines
- Portray a professional image commensurate with the values of the Company
Package: Salary + Housing
If you feel you fit the above role,please send your CV to jobs@alternatedoors.co.ke
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