Customer Service Jobs Kenya
Job Title: Freelance Female Amharic Translator
Location: Nairobi
Job Category: Customer service
Work Type: Part-time/short term
Salary: Not specified
Key Responsibilities:-
Responsible for incoming customer from Ethiopia
Maintain high levels of customer experience.
Update customer information to the AKGH teams in Kenya and Ethiopia.
Adhere to confidentiality of customer details.
Handle complaints and concerns in a polite and professional manner.
Qualifications, skills and work experience:
- A Diploma or Degree from a recognized tertiary institution
- MUST have excellent written and spoken English and Amharic skills
- Working knowledge of any other Ethiopian language would be an advantage
- Good IT literacy skills
- Excellent communication skills
- Ability to multi-task
- Minimum of six (06) months work experience
Key competencies and attributes:
- Ability to handle complaints in a polite and professional manner
- Remains calm when faced with crises or angry customers.
- Maintains confidentiality of client information
- Presently residing in Nairobi, Kenya with Valid documents to be in Kenya
- A medical background or knowledge would be an added advantage
- Flexible to work shift hours, both day and early evening
Deadline: 17th of October 2014
Please email your CV and Cover Letter to:
Email: careers.kenya@akglobalhealth.com
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