Lodge Manager Job Vacancies in Amobseli & Maasai Mara
Department: Administration & General
Reports to: Director
Location:Amboseli& Maasai Mara
Travel Rqrd: Yes
Type: Contract
Lodge Manager Job Description
This is the most senior position in the lodge. The position holder shall be responsible for managing the Lodge operations to ensure efficiency and effectiveness and lead the delivery of an excellent guest experience by the lodge team. As the overall in charge, they will be responsible for managing, training, and development of team members and ensure the team is well motivated to deliver results. They will have ultimate responsibility for profitability and achievement of the budget and targets.
General Responsibilities
- Set out operational, marketing and business plans for the lodge
- Attend all the needs of international travellers, hosting them at meal times and maintaining standards of the food and beverage offering from variety, ordering, costing, storage and presentation.
- Establish standard operating procedures for all lodge activities
- Lead the positioning of the lodge to the target market as well as within the industry
- Advise the director on the best way to position the lodge within the global hospitality industry
- Set, and ensure the maintenance of exceptional levels of customer service
- Recruit, orient, manage, train and develop the lodge team
- Evaluate marketing and sales efforts to ensure achievement of budgeted revenue
- Ensure quality and effective service is delivered to the lodge guests on a constant basis.
- Manage the performance of the lodge team and appraise the management team.
- Set targets and objectives for the main divisions, work schedules, budgets, and policies and procedures.
- Evaluate lodge performance on metrics such guest satisfaction levels, staff satisfaction, food quality, ranking among others with a focus on continuous improvement.
- Chair management meetings and ensure that deliberations and resolutions are followed through.
- Map the lodge in relation to its environment to ensure sustainability of operations
- Assist heads of departments wherever necessary and maintain good working relationships.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Provide monthly castings and achievements on the food and beverage offer to guests
- Strong ability for cost controls
- Carry out other duties as allocated by the director from time to time.
Qualifications for Logde Manager Kenya Jobs
- Applicants must have six (6) years of experience in a management position in hospitality
- Must have minimum 2 years in camp/lodge management
- Should be proficient in hotel application systems
- A techno savvy person who is well versed with trend in the hospitality sector
- Energetic and vibrant person able to meet financial targets and network at all levels
- A natural leader able to inspire the team to great success and carry along everyone
- Stable and mature enough to handle a diverse team of multiple backgrounds and personalities.
- Ability to work for long hours with very minimum supervision and under pressure
- Willingness to develop team members and self in all areas relevant to their work
- Flexibility and dynamic enough to respond to a range of different work situations
- A sharp mind and ability to spot opportunities and creatively take advantage of them.
Applicants should send their CVs to carolmutuma@aalodges.com
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