Sample CVs in Kenya
By Elizabeth Benu,
A functional CV lays more focus on your marketable or transferable skills. If you have less work experience i.e. a recent graduate or entry level job seekers or you are changing careers or have gaps in your employment history; this is the ideal CV for you.
It is written in the following order: objective, accomplishments, skills, employment history, education and referees.
Have a look at this sample Functional CV
Catherine The Job Seeker
P. O. Box 234 – 00100, Nairobi
Tel: 0747474747
Email: Catherine@email.com
Career Objective
As a Customer Service professional with a degree in Public Relations and Communications from University of Kenya, I have amassed 2 plus years experience from working at a DER Telecom Centre and XXX Online Shopping Platform.
This has enabled me to develop specific customer service experience and add valuable transferable skills necessary for this industry. I possess mastery of customer database management; which would come in handy in achieving your organization’s goals and objectives.
Currently out of work due to a layoff, looking for a customer care executive position to improve operations, increase profitability and enhance growth.
Accomplishments
- Attracted 100 potential customers by answering product and service questions;
- Developed and implemented customer service policies and procedures at XXX reducing negative customer feedback by 10%
- Maintained contact with clients leading to 90% customer retention at the DER Telcom Centre.
Key Competencies and Skills
- Effective planning and organizational skills
- Creativity and innovation
- Ability to lead and manage a team of professionals
- Ability to interact with a diverse group of people
- Excellent oral and communication skills
- Good interpersonal skills
- Proficiency in MS Office suite of packages
- Presentable and a fast thinker with excellent conflict resolution skills
- Excellent market and industry knowledge in customer service.
Employment History
Job Title: Customer Care Coordinator
DER Telkom Centre Jan 2014- August 2014
Duties and Responsibilities
- Received and processed customer orders and received inbound and made outbound calls to resolve routine customer concerns in a timely and professional manner.
- Coordinated and resolved customer follow-up requests to provide and maintain the highest level of customer service.
- Prioritized open, overdue and/or critical customer concerns and escalate to management as needed.
- Made contact with cancel request customers to retain business.
- Probed to identify root cause and used approved customer save offers (e.g., discounts, service calls) to retain customers.
- Entered and maintained customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely
Customer Care Personnel
XXX Online Platform April 2013 – August 2013
Duties and Responsibilities
- Provided and proposed the best solution that met customers’ needs.
- Quote and closed the sales order on the initial customer inquiry.
- Effectively managed and solved customers’ complaints.
- Built and maintained effective working relationships with operational colleagues and workshop staff.
- Acted as a mentor to other members of the Sales Team
Achievements.
- Up-sold and cross-sold company products and services offered by the outlet and maximised the turnover and profits by 6%
- Provided an excellent service to all customers and received an Customer Service Agent of the year Award.
Customer Service Intern
XXX Online Platform November 2012- March 2013
Duties and Responsibilities
- Made and received customer fulfillment calls, quality calls, renewal calls, follow up and Cold calls.
- Gave transfers to the senior Agent / supervisor.
- Responded promptly to customer inquiries.
- Handled and resolved customer complaints.
- Processed orders, forms, applications and requests.
- Obtained and evaluated all relevant information to handle product and service inquiries.
- Kept records of customer interactions and transactions.
- Maintained customer databases.
- Provided feedback on the efficiency of the customer service process.
Educational Background
- Degree in Public Relations and Communication, University of Kenya, December 2014, 2nd class Honors
- Diploma in Customer Service, College of Kenya, August 2012
- GHC Girls’ High School, Kenya Certificate of Secondary Education, C+
REFEREES
Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspect with respect to me:
Referee A
Position
Company
Tel:
Email
Referee B
Position
Company
Tel:
Do you have any questions you would like addressed? Send them to elizabeth@careerpointkenya.co.ke
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The post BEST CV Sample To Use in Kenya: Functional Format appeared first on Career Point Kenya.Click on the TITLE link for the original.
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